FAQ

About Suplemint

Yes! We are a 100% Belgian company, based in Lasne, in Walloon Brabant. Founded in 2021 by the couple Adrien and Maité Chassaing.

You can contact us by email via info@suplemint.com or by filling out the contact form www.suplemint.com/pages/contact

By phone at: +32 470 94 13 89

Our products

We currently offer 23 different treatments:

  • Energy: to regain more energy & vitality
  • Immunity: to cultivate a strong immunity
  • Sleep: to recover restorative sleep
  • Conception: to ensure better fertility
  • Homme+: to enjoy an overflowing libido
  • Breastfeeding: for choosing a serene breastfeeding experience
  • Zenitude: to de-stress and enjoy a relaxed mind
  • Intestine: for healthy digestion.
  • Weight: To control one's weight.
  • Thyroid: For a balanced thyroid.
  • Detox: For a deep detoxification.
  • Senior: To age better.
  • Skin: For soft and radiant skin.
  • Articulation: To combat inflammation in your joints.
  • Sport: To optimize your training.
  • Memoire: To forget nothing anymore.
  • Antioxidant: To protect your body against oxidative stress.
  • Cardio: Supports your heart function during exertion.
  • Addicfree Sucre: To control sugar cravings.
  • Addicfree Tabac: To control your cravings to smoke.
  • Carrence: To control all its deficiencies.
  • Other treatments are being developed and will be launched very soon.

  • All our treatments can be ordered monthly (or by ordering several months at once) or as a monthly subscription. Discover all our treatments on https://www.suplemint.com/collections/trouvezvotrecure

Yes, since September 2024, we have been gradually selling the most effective supplements from our treatments:

  • Melatop
  • CoQ10 Omega 3
  • Magnesium+
  • Vitamin C
  • Multivit
  • Other treatments are under development and will be launched very soon.

  • All our dietary supplements can be ordered monthly (or by ordering several months at once) or as a monthly subscription. Discover all our treatments on https://www.suplemint.com/collections/trouvezvotrecure

Although some beneficial effects can be felt from the first week, our experts have determined that at least 3 months of treatment are needed to achieve 100% effectiveness.

For optimal results, we recommend courses of 6 months or more to allow your body to fully absorb all the vitamins and minerals present in our courses.

If you are taking other medications or undergoing medical treatment, we always recommend consulting your doctor before starting a course of dietary supplements. You will find the complete composition as well as all useful information for each course on our website and on the back of the packaging.

We have two treatments specially designed to take care of you and your little one! If you are pregnant, we recommend taking only the conception treatment. The conception treatment can be taken even before birth to increase fertility, but also up to the 7th month of pregnancy inclusive, as it includes all the necessary nutrients that your body and your baby's body need during the pregnancy period. From the 8th month, we advise against taking supplements unless agreed with your gynecologist.

In the case that you are breastfeeding, we advise you to take only the breastfeeding course, which will enrich and stimulate breast milk production while providing the necessary vitamins for your good recovery and reducing the risk of baby blues.

It all depends on the type of treatment you are following. For example, the supplements from our Sleep treatment should be taken before bedtime, while those from the Energy treatment should be taken in the morning. You will find all the information on how to take your treatment on our website on the page of your treatment or on the back of the product packaging, as well as during the activation of your treatment using the QR code that you will find on the thank you card included in your package or via this link: 

General

Don't worry, it's not a big deal to forget to take a dose. Simply skip the missed dose and take it the next day at the appropriate time according to your specific treatment. Just adjust your schedule and continue your course normally (especially do not take multiple doses at once).

You can, but it is generally not necessary, as our treatments are already highly dosed. 

If you wish to combine this with other supplements, there is generally no problem, but we advise you to always discuss it with your doctor. We recommend always checking the compositions to avoid the accumulation of identical molecules. In general, if your body does not need them, it will simply eliminate the excess through urine. However, for certain molecules such as Selenium, Vitamin A, and Vitamin D, we advise not to exceed the following daily intakes:

Vitamin A: 800 ug / day 

Vitamin D: 3000 IU / day 

Selenium: 200 ug / day

Nos tarifs s’expliquent principalement par la qualité exceptionnelle des compléments utilisés. Nous sélectionnons exclusivement des principes actifs hautement biodisponibles, afin de garantir une efficacité optimale pour votre organisme.

Contrairement aux multivitamines génériques souvent faiblement dosées, chaque cure Suplemint combine plusieurs compléments ciblés, soigneusement formulés pour agir en synergie. Toutes nos formules sont élaborées en collaboration avec des médecins spécialisés en médecine fonctionnelle, ce qui représente un véritable travail de recherche et d’expertise.

Choisir Suplemint, c’est opter pour une solution complète, simple et efficace — plutôt que d’acheter séparément plusieurs compléments en pharmacie, souvent plus coûteux, moins pratiques, et parfois mal dosés.

👉 En résumé : moins de confusion, plus d’impact, et une vraie cohérence dans votre cure.

Allergies and types of diet

All our products are lactose-free and gluten-free, but all supplements are packaged in a facility that processes products that may contain wheat, soy, lactose, corn, egg, fish, shellfish, nuts, peanuts, and gluten. Cross-contamination may still occur.

Our Immunity, Sleep, and Detox treatments are vegetarian. Our Homme+, Conception, Senior, Cardio, Deficiency, Breastfeeding, and Energy treatments contain omega 3 based on Epax fish oil. An oil from sustainable and eco-friendly fishing certified by Friends Of the Sea. Our treatments are not vegan.

Although some of the effects of the treatment can be felt from the first week of taking our supplements, our experts have determined that it takes 3 months of treatment to reach 100% effectiveness. For optimal results, we recommend treatments of 6 months or more to allow your body to fully absorb all the vitamins and minerals present in our treatments.

Unless you have a medical contraindication, there is no specific need to contact a doctor before taking supplements.

However, in case of doubt or in the event of a known condition, we recommend always consulting a doctor who knows your needs and medical profile.

Yes, you can combine multiple treatments! Some combinations like Immunity and Sleep, Energy and Immunity, Energy and Homme+ are even recommended by our experts. However, be careful if you are pregnant, in which case we recommend taking only the Conception treatment. 

Quality and hygiene

Our dietary supplements are produced in our R&D laboratory in Luxembourg, specialized in micronutrition and functional medicine. Our experts carefully research and select the highest quality raw materials on the market, prioritizing those from sustainable agriculture and fair trade. All raw materials undergo toxicological and microbiological analyses (via PRIMORIS and PHYTOCONTROL laboratories). 50% of the encapsulation of our capsules is done within our laboratory, and for the rest, we subcontract to Belgian, French, and Luxembourgish manufacturers known in Europe, GMP certified, each for their specialty (capsules, tablets, "pearls", etc.). Our packaging is assembled in Belgium and is 100% biodegradable.

Yes, all our packaging products are recyclable, biodegradable, and industrially compostable. Our S-Box is entirely made from bio-based and biodegradable materials. You will also find a small mint seed on the back in the center that you can plant at home!

Our ingredients are chosen based on two main criteria. Effectiveness and naturalness.

All our formulas are developed according to the latest scientific knowledge in collaboration with our co-founder Dr. Stéphane Résimont (specialist in the field of functional medicine) and our scientific team of experts composed of several doctors, nutri-therapists, and biological pharmacists. All information about our team can be found here We always prioritize high-quality ingredients and those from sustainable agriculture and fair trade. We can guarantee the quality and safety of our products.

We work with a whole team of medical experts composed of several doctors, nutritionists, and pharmacist-biologists under the supervision of Dr. Stéphane Résimont (specialist in functional and nutritional medicine). For each treatment, they research the best ingredients, determine the right dosage, and ensure the best quality, safety, and effectiveness of our products. All information about our team can be found here.

Payments

The payment methods listed below are currently available on our website. We will launch more in the near future.

  • Apple Pay
  • Credit card
  • Paypal
  • Bancontact
  • Ideal

Before making a purchase, add all the items you wish to buy to your cart and proceed to the checkout page. You can then enter the promo code here:

If the promotional code does not work, it may be because it has already been used once or it has expired. (offers generally have a limited duration). 

If you believe your code is valid and meets the criteria to be applied, contact us at info@suplemint.com and we will be happy to assist you.

Orders and Shipping

We currently ship to Belgium, France, the Netherlands, Luxembourg, and Switzerland. We will be launching more countries very soon.

Once you have placed an order and your payment method has been approved, you will receive a confirmation email for your order. You will be informed by email of all the stages of your package's shipment, when the package is shipped, when it is on its way, and when it has arrived.

You will receive email updates on the status of your orders for each shipping stage followed by your package. Sometimes, carriers may encounter issues during delivery that can cause delays. In the tracking emails for your package, you will find a tracking code with which you can check, on the carrier's website, where it is located. If your package is delayed by more than 5 days, please contact us at info@suplemint and we will help you resolve this issue.

When you log in to our website, you can find your order history in the left menu where your previous orders are listed.

To obtain an invoice corresponding to a Suplemint order, please contact us at info@suplemint.com

Yes, it is still possible to cancel your order as long as the package has not been shipped. After that, unfortunately, it is no longer possible to do so. (Once your order is received, you can return it within 14 days for a refund. Please refer to our terms and conditions for all information regarding this topic here. Please note that orders placed before 11 am will be shipped the same day. Orders placed after 11 am will be shipped the next day. Please contact us as soon as possible if you decide to cancel your order at info@suplemint.com and we will be happy to assist you.

Your order can only be modified before the package is shipped for delivery. If you wish to modify your order, please contact us as soon as possible via info@suplemint.com and we will do what is necessary to adjust your order. Please note that orders placed before 11 a.m. will be shipped the same day. Orders placed after 11 a.m. will be shipped the next day. For more information, please refer to our terms and conditions here https://www.suplemint.com/pages/conditions-generales-de-vente

We apologize for this setback. We strive to ensure quality service, but we include artisanal work and a human touch in several phases of our production process, which can unfortunately lead to small errors. However, we will be more than happy to assist you and resolve any issues. Simply contact us at info@suplemint.com.

You can only change the delivery address before the package is shipped for delivery. If you wish to change your address, please contact us as soon as possible via info@suplemint.com and we will do what is necessary to adjust your delivery address. Please note that orders placed before 11 am will be shipped the same day. Orders placed after 11 am will be shipped the next day. For more information, please refer to our terms and conditions here. https://www.suplemint.com/pages/conditions-generales-de-vente

Yes, it is possible to return your order. The package must be returned to us at your expense within 14 days of receipt, unopened and in its original packaging. If you wish to exchange your products, feel free to send us an email at info@suplemint.com.