Conditions générales de vente
La société Suplemint S.R.L. est une société à responsabilité limitée de droit Belge au capital social de (10000) euros, dont le siège social est situé sis 36, Chemin des Ornois – 1380 Lasne – Belgique, immatriculée au Registre des Sociétés du Braband Wallon sous le numéro 0757794781, et dont le numéro de T.V.A. intracommunautaire est BE 0757.794.781 (ci-après « Suplemint »).
ARTICLE 1 – DISPOSITIONS GENERALES
These General Conditions of Sale (hereinafter the “CGV”) aim to determine the terms and conditions applicable to any order (hereinafter the “Order(s) ") passed on the website "suplemint.com" (hereinafter the "Site") between Suplemint and all adults (aged over eighteen (18) years), having full legal capacity and acting for their personal needs as consumers (hereinafter the “Client(s) ”).
The General Conditions of Sale are made available to the Customer and can be consulted directly on the home page of the Site under the “General Conditions of Sale” tab.
Any Order placed on the Site implies acceptance of these General Terms and Conditions on the part of the Customer. Therefore, the Customer accepts without reservation that these General Terms and Conditions apply to him in their entirety and take precedence over any clause contained in any document or conditions of the Customer or third parties, and constitute the entirety of the contractual relations between the parties.
The General Terms and Conditions may be modified by Suplemint at any time. In the event of modification of the T&Cs, the applicable version of the T&Cs is the one appearing on the Site and having been accepted by the Customer at the time of final validation of the Order.
These General Terms and Conditions may only be waived by a written agreement signed by the parties.
ARTICLE 2 – PRODUCTS
2.1 – Presentation of Products:
The products offered for sale are those described on the Site (hereinafter the “Products”). Suplemint takes the greatest care in the description and presentation of the Products on the Site in order to best satisfy the information of each Customer.
For technical reasons (photographic and/or IT), the actual rendering of the Products may sometimes differ from that of the photos on the Site. In case of doubt, or to obtain any additional information, it is possible to contact Suplemint by e-mail at the following address: info@suplemint.com.
2.2 – Product Conformity:
Certain Products offered for sale on the Site constitute food supplements having a nutritional and/or physiological effect, alone and/or combined, and intended to be used in addition to a normal diet. These Products cannot in any way replace a varied and balanced diet.
These Products are not intended to replace medical treatment or to prevent or cure an illness. Please note that the Customer is required to consult a doctor to obtain professional advice for any proven or supposed health problem, and/or to determine the suitability of a Product for a potential proven or supposed health problem.
The main characteristics and specific compositions of the Products are those presented on the Site and on the packaging of each Product. The Customer is required to read it carefully before placing any order. The Customer is particularly required to be aware of any allergens present in certain Products.
The choice and purchase of a Product is the sole responsibility of the Customer.
2.3 – Availability of Products:
Product offers are valid, in the absence of a specific duration, as long as the Products are visible on the Site and while stocks last.
Any Order is concluded subject to the actual availability of the Products.
In the event of unavailability of the Product, Suplemint immediately informs the Customer and may offer a Product of equivalent quality and price or, failing that, a refund of the amount of the Order completed.
When an Order concerns several Products, the available Products will be delivered to the Customer.
Apart from reimbursement of the price of an unavailable Product, Suplemint is not required to provide any compensation to the Customer.
ARTICLE 3 – PRICE
3.1 – Sale price:
The prices of the Products displayed on the Site are indicated in euros, and are inclusive of all taxes (TTC).
The cost of delivering the Products is not included in the price, and is additionally invoiced to the Customer. Its amount is specified prior to final validation of the Order, then indicated specifically on the Order summary.
Suplemint may at any time modify the price of the Products offered on the Site. The Products are invoiced on the basis of the prices indicated on the Site at the time of confirmation of the Order.
3.2 – Promotions :
Suplemint may offer promotional and/or discount codes to enter during the Order process. The promotional and/or reduction code is valid until its expiry date and under the conditions indicated in the offer presented on the Site.
The Customer can only use one promotional code per Order. The promotional code is non-cumulative and can only be used once per Order. It is not retroactive and can no longer be applied once the Order has been placed and validated by the Customer.
ARTICLE 4 – SUBSCRIPTION
Suplemint offers the possibility of subscribing to a subscription, consisting of the periodic delivery of Products (hereinafter the “Subscription”).
The Subscription is taken out by the Customer via the Site, and has an initial duration of four (12) weeks. It is tacitly renewed for successive periods of four (4) weeks. The Subscription is taken out with a commitment of at least 12 weeks.
The initial payment is made in accordance with article three (3) of these General Terms and Conditions. Upon renewal, payment is made every four (4) weeks, and is made by bank direct debit via a SEPA direct debit mandate accompanied by a mandatory RIB.
Suplemint reserves the right to terminate the subscription automatically, without notice or prior notice in the event of violation of applicable laws and regulations by the Customer.
In the event of a breach by the Client of one of the provisions of these General Terms and Conditions, Suplemint may put the said Client on notice, by any means, to remedy this breach within fourteen (14) calendar days.
If, at the end of this period, the breach persists, Suplemint may automatically terminate the Subscription, by any means, without prejudice to any damages to which Suplemint may be entitled. Termination will take effect upon receipt of said notification by any means.
It is specified that in the absence of actual payment of the Subscription by the Customer, the Products covered by the Subscription will not be delivered to the Customer in accordance with these General Terms and Conditions.
The Customer has the option of terminating the Subscription via his personal space made available to him on the Site, at the latest one (1) day before the end of the current Subscription period.
ARTICLE 5 – ORDERING PROCESS
5.1 – General
The Customer is solely responsible for the accuracy of the information he provides during any Order. Suplemint cannot be held responsible for any damage (direct or indirect) relating to the communication by the Customer of incorrect or incomplete information when completing an Order.
5.2 – Process for concluding an Order
The Customer can browse the Site and read the different Products on sale without obligation to purchase.
The Customer chooses and selects the product(s) he wishes to purchase, as well as the desired quantity, by clicking on “Add to cart”, and by first consulting the descriptive sheet of the Products concerned and verifying that the latter are suitable for him. are suitable.
Once his selection has been made, he can continue his selection by clicking on “Continue”, view a complete summary of his Order by clicking on “View basket”, or finalize his order by clicking on “Order”.
The Products available on the Site are offered for sale (i) through a single payment, or (ii) through subscription to a Subscription.
The opening of an account by the Customer is mandatory for the registration and processing of any Order. The Customer can thus create an account (i) either by clicking on the “My account” icon and providing the necessary information, (ii) or after selecting the Products when confirming the Order.
The Customer accesses the Order summary, and must then decide on the delivery method, the means of payment, and indicate their contact details (surnames, first names, delivery and billing addresses, e-mail address and telephone number).
The Customer then proceeds to the final confirmation of the Order, which occurs by reading and checking the acceptance box of these General Terms and Conditions, by clicking on “Order” or “Subscribe” and by proceeding to payment.
Until the Order is validated, the Customer has the option of modifying or canceling it. Validation by the Customer via payment of the Order means that the Order is firm and final, unless otherwise provided below.
5.3 – Refusal to validate an Order:
Suplemint reserves the right to refuse any Order for legitimate reasons, such as an abnormally high number of Products ordered with regard to the Customer's status as a consumer, if there is a dispute between the Customer and Suplemint concerning the payment of a Previous order, and/or in the event of an abnormal Order or one placed in bad faith.
ARTICLE 6 – PAYMENT
When validating the Order, the Customer guarantees to Suplemint that it is the holder of the means of payment used. Otherwise, the Customer guarantees to have the authorization of the holder of the means of payment used.
Payment for all orders is made by credit card (Visa / Mastercard / American Express) or by PayPal, Apple Pay, iDeal, Bancontact, using a secure payment module integrated into the Site.
ARTICLE 7 – DELIVERY
7.1 Delivery methods and times
Suplemint offers two delivery methods of the Customer's choice:
A “home” delivery; or
A “relay point” delivery.
Whatever the delivery method chosen by the Customer, the delivery time is between two (2) and fifteen (15) working days from the final validation of the Order. The Customer will receive an email notification as soon as the Order is shipped with a tracking number allowing them to follow their package.
Any delay in delivery must be reported in writing as soon as possible by the Customer to Suplemint who will carry out an investigation with the carriers concerned. Suplemint undertakes to react within a reasonable time to remedy the situation. Failing this, the Customer will have the right to cancel their Order if delivery has not occurred no later than thirty (30) days after the delivery date initially indicated to the Customer and subject to a delay. resulting neither from the Customer nor from a case of force majeure.
For reasons of availability, Suplemint may exceptionally decide to deliver an Order in several installments to the Customer, without the Customer having to bear additional delivery costs.
The Product(s) become the property of the Customer when the Customer, or a third party designated by him, takes physical possession of the Product(s), and subject to full payment of their price.
7.2 – Absence of delivery or collection of Products:
Suplemint cannot under any circumstances be held responsible for errors made by the Customer in the wording of the delivery address, and for potential delays or impossibilities in delivery of the Products inherent to this error.
Likewise, Suplemint cannot under any circumstances be held responsible for the Customer's failure to collect the Products delivered from the relay point selected by the Customer.
Each delivery is deemed to have been made as soon as the Products are made available by the carrier to the Customer or to a third party designated by him, materialized by the control system used by the carrier. Unless proven otherwise, no dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier's computer system being taken as proof.
7.3 – Receipt of delivery:
Whatever the delivery method, the Customer undertakes to check the apparent condition of the Products delivered and the conformity of the quantity of Product(s) delivered to the Order.
If the Customer notices that the apparent condition of the package is deteriorated, he or she must immediately refuse the package to the carrier. If the Customer notices an anomaly upon receipt of his Order and the Product(s) ordered prove to be damaged or broken, he must expressly contact Suplemint by e-mail. email to info@suplemint.com
ARTICLE 8 – RIGHT OF WITHDRAWAL
8.1 – Conditions and deadline for exercising the right of withdrawal:
In accordance with the applicable provisions, the Customer who has placed an Order on the Site has a withdrawal period of fourteen (14) calendar days from effective receipt of the Product(s) ordered to exercise his right of withdrawal from Suplemint, without having to provide a reason or pay a penalty.
In the event that several Products are ordered by the Customer using a single Order, but these Products are delivered separately, the withdrawal period expires fourteen (14) calendar days after the day on which the Customer takes physical possession of the last Product resulting from his Order.
8.2 – Method of exercising the right of withdrawal:
In order to exercise his right of withdrawal and register his request for return of an Order, the Customer may in particular use the Standard Withdrawal Form available in the appendix to these General Terms and Conditions (which can also be downloaded here) or any other declaration as long as it is unambiguous, and send it within the time limit to the following address:
By post: Suplemint S.R.L
36, Chemin des Ornois – 1380 Lasne
Belgium
By email: info@suplemint.com
Upon receipt of the Customer's decision to withdraw, Suplemint will immediately communicate an acknowledgment of receipt by email.
Following the Customer's communication of his decision to withdraw, the Customer must return the Product(s) concerned to Suplemint, without undue delay and at the latest within fourteen (14) calendar days following the date of withdrawal. communication by the Customer of his decision to withdraw. If the Product(s) are not returned within fourteen (14) calendar days following the Customer's communication of their decision to withdraw, no reimbursement will be possible.
Due to the specific nature of the Products offered for sale on the Site by Suplemint, the Products must be returned complete (order form, accessories, etc.) in their original packaging, so that the right of withdrawal can be exercised. exercise. Products which have been partially or totally consumed, damaged (crack, breakage, torn and illegible label, etc.), damaged packaging, opened or soiled, such that they are no longer available for sale and/or sale. consumption, will not be taken back.
If the Product cannot be returned, the return will be refused and the Customer may, if he wishes, recover the goods covered by his Order upon further payment of the delivery costs.
In addition to the above, the Customer's liability will only be sought with regard to the depreciation of the Product(s) resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product(s). of the Product(s).
8.3 – Reimbursement following exercise of the right of withdrawal:
Suplemint undertakes to reimburse the Customer for all amounts paid, including delivery costs (with the exception of additional delivery costs arising from the fact that the Customer has chosen, where applicable, another delivery method). than the less expensive standard delivery method offered by Suplemint).
Unless expressly agreed by the Customer for another means of reimbursement, reimbursement of the Product(s) will be made according to the original payment method used by the Customer as soon as possible. This reimbursement will not incur any costs for the Customer.
Reimbursement of all amounts paid may, however, be deferred until actual recovery of the returned Product(s) or until the Customer has provided proof of shipment of the Product(s). ).
ARTICLE 9 – INTELLECTUAL PROPERTY
All elements appearing on the Site are and remain the exclusive property of Suplemint or of the holders of said rights having granted an exploitation right to Suplemint.
The fact that a Customer can use the Site does not imply any transfer or authorization to exploit or use any of the elements making up the Site.
Any reproduction, modification, denaturation, representation, total or partial exploitation of the Site and/or one or more of its elements, by any process whatsoever and on any medium whatsoever, is strictly prohibited under penalty of legal proceedings. , except with the prior written permission of Suplemint and/or its partners.
Any simple or hypertext link is strictly prohibited without the written consent of Suplemint. It must be removed upon simple written request from Suplemint.
ARTICLE 10 – FORCE MAJEURE
In the event of the occurrence of a case of force majeure, in the sense usually understood by court case law, Suplemint cannot be held responsible for a failure to fulfill one of its contractual obligations.
In such a case, Suplemint will inform the Customer as soon as possible, indicating in particular a brief description of the event presenting the characteristics of force majeure, an estimate of its duration, as well as the normally foreseeable consequences of force majeure on the execution of these General Terms and Conditions.
Beyond a period of two (2) months of interruption due to force majeure, Suplemint may not honor the Order, subject to Suplemint reimbursing the Customer if necessary.
ARTICLE 11 – RESPONSIBILITY
Suplemint cannot be held liable in all cases where the non-performance of its obligations is the fault of a third party, the Customer or in the case of the occurrence of an event of force majeure in accordance with article 10 of the these General Terms and Conditions.
Suplemint cannot be held responsible for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, occurrence of bugs, external intrusion or the presence of computer viruses.
Suplemint cannot under any circumstances be held responsible for indirect damage suffered by the Customer which may arise as a result of or during the execution of these General Terms and Conditions.
It is up to the Customer to verify the adequacy between the Product(s) subject to the Order and the legislative and regulatory provisions in force in the country of receipt. Under no circumstances can Suplemint be held responsible for non-compliance with the legislative and regulatory provisions in force in the receiving country.
In any event, if Suplemint's liability were to be held due to damage suffered by the Customer, it will be irrevocably limited to the amount of the Order paid by the Customer.
ARTICLE 12 – PERSONAL DATA
Customers' personal data is collected by Suplemint when placing an Order on the Site, in order to ensure the processing of the Order as well as the management of the Customer relationship.
Suplemint complies with applicable regulations regarding the protection of personal data, and in particular with the provisions of Regulation (EU) No. 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data, and strive to process personal data diligently and confidentially.
The use of Customers’ personal data by Suplemint is detailed in the “personal data protection policy”.
ARTICLE 13 – NON-WAIVER
The fact that one of the parties to these General Conditions of Sale has not required the application of any clause, whether permanently or temporarily, may in no case be considered as a waiver of the rights of that party arising from said clause. .
ARTICLE 14 – PARTIAL NULLITY
The provisions which form these General Terms and Conditions are not indivisible. Consequently, if one or more provisions of these T&Cs is(are) held to be invalid in application of a law, a regulation or following a court decision passed in force of res judicata, the other provisions will continue to develop their normal effects.
ARTICLE 15 – APPLICABLE LAW AND COMPETENT JURISDICTION
These General Terms and Conditions are subject to Belgian law.
The French version of these T&Cs is authoritative, and any translation of these T&Cs is for informational purposes only.
In the event of a dispute which arises regarding the validity, execution or interpretation of these General Terms and Conditions, the use of the Site or the completion of an Order, the Customer undertakes to cooperate good faith with Suplemint, in order to find an amicable solution, by email to the address: info@suplemint.com.
In the absence of an amicable solution, the dispute will be submitted to the competent Belgian court.
WITHDRAWAL FORM – SUPLEMINT
In order to exercise your right of withdrawal in accordance with the Suplemint General Conditions of Sale, we thank you for completing and returning this form, as follows:
By post: Suplemint S.R.L
36, Chemin des Ornois – 1380 Lasne
Belgium
By email: info@suplemint.com
NOM (*) ……………………………………………………………………………………….
FIRST NAME (*) ……………………………………………………………………………………….
ADDRESS (*) ……………………………………………………………………………………….
ORDER NO. (*) ……………………………………………………………………………………….
Notifies, by this form, of its desire to withdraw from the contract relating to the sale of the product concluded with Suplemint.
DATE AND SIGNATURE (*)
(*) Mandatory fields.
